This Privacy Policy describes how Bearhome Service LLC (“we,” “us,” or “our”) collects, uses, and shares personal information when you use our services (“Services”), such as visiting our website or engaging with us in other sales, marketing, or event-related activities. By continuing to use our Services, you agree to the practices described in this Privacy Policy. If you do not agree with our practices, please discontinue use of our Services.

INFORMATION WE COLLECT

Information You Provide We collect personal information you choose to provide when you interact with our Services. This can include names, phone numbers, and email addresses. We may collect this information when you request details about our products and services, participate in promotions, complete forms, or otherwise communicate with us.

Automatically Collected Information When you visit or use our Services, some information is collected automatically, such as your device’s Internet Protocol (IP) address, browser type, operating system, device characteristics, referring URLs, usage data (including time stamps and pages viewed), and general geographic location. We use this information to protect the security of our Services and to analyze trends to improve user experience.

No Sensitive Information We do not process sensitive personal information (for example, social security numbers or government IDs).

Minors We do not knowingly collect personal information from individuals under 18 years of age. By using our Services, you represent that you are at least 18 or have the consent of a parent or legal guardian. If you believe we may have collected data from a minor, please contact us so we can delete it.

HOW WE USE YOUR INFORMATION

We process your personal information for the following purposes:

• To Provide Services: We use your information to fulfill and manage your requests, respond to inquiries, and deliver Services you have requested.

• To Communicate: We may send you administrative notices, product updates, or other communications that you have consented to receive, including marketing and promotional messages. You can opt out of marketing communications by contacting us.

• To Improve and Analyze: We evaluate user behavior and the performance of our Services, including through analytics tools, to enhance user experience and tailor content.

• For Security: We process information to maintain the safety and security of our Services, detect fraud, and prevent unauthorized access.

• Legal Compliance: We may process your information to comply with applicable laws and regulations.

HOW WE SHARE YOUR INFORMATION

• Service Providers: We may share your information with trusted service providers who help us operate our Services or conduct business on our behalf. These service providers process your data only according to our instructions and are obligated to protect it.

• Business Transactions: In the event of a merger, acquisition, reorganization, or sale of some or all of our assets, your personal information may be transferred to a successor entity under similar terms of this Privacy Policy.

• Legal Requirements: We may disclose your information to comply with legal obligations, protect our rights or property, and address fraud or security issues.

SMS Opt-In and Phone Numbers We collect phone numbers for SMS-related communications only when you have expressly opted in.

SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

SMS TERMS AND CONDITIONS

• SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

• Types of SMS Communications:

If you have consented to receive text messages from [Company Name], you may receive messages related to the following (provide specific examples):

• Appointment reminders

• Follow-up messages

• Billing inquiries

• Promotions or offers (if applicable)

Example: "Hello, this is a friendly reminder of your upcoming service with Bearhome Service at 123 Fake Street, Charleston on Jan 1, 2025. Reply STOP to opt out of SMS messaging at any time."

• Message Frequency:
  Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].

Example:
"Message frequency may vary. You may receive up to 2 SMS messages per week regarding your service or account status."

• Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

• Opt-In Method:

You may opt-in to receive SMS messages from [Company Name] in the following ways:

• Verbally, during a conversation

• By submitting an online form

• By filling out a paper form

• Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

• Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at www.bearhomeservice.com.

Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

• Standard Messaging Disclosures:

• Message and data rates may apply.

• You can opt out at any time by texting "STOP."

• For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.

• Message frequency may vary

COOKIES AND TRACKING TECHNOLOGY

We may use cookies or similar technologies to provide and personalize our Services, understand how they are used, and enhance user experiences. Most web browsers accept cookies by default, but you can modify your browser settings to refuse cookies or alert you before accepting them. Disabling cookies may affect certain functionality of our Services.

DATA RETENTION

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate need to process your information, we will delete or anonymize it, or securely store it until deletion is possible.

INFORMATION SECURITY

We implement reasonable technical and organizational safeguards to protect the personal information we process. However, no security system is entirely foolproof, and we cannot guarantee total protection against unauthorized access or data breaches. You agree to use our Services at your own risk.

YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information, or object to our processing of your data. You can make such requests by contacting us. If you receive marketing or promotional messages from us, you can opt out at any time by contacting us. We will process such requests in accordance with applicable laws.

UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. The effective date at the top of this document indicates the most recent revision date. Any revised version will be effective as soon as it is posted.

HOW TO CONTACT US

If you have any questions, comments, or concerns about this Privacy Policy or our practices, please contact us at:

david@bearhomeservice.com